Terms of service

BELLARINE SPIRITS: TERMS & CONDITIONS

  1. These Terms & Conditions govern your use of www.bellarinespirits.com.au (Website) and the purchases you make through it. By using the Website, you agree with Bellarine Spirits to be bound by these Terms & Conditions. If you do not accept these Terms & Conditions, you must refrain from using this Website. Four Pillars supports the Responsible Service of Alcohol. All online liquor sales are processed by Bellarine Spirits (ABN 11 082 219 469) under Liquor Licence no. 36312942 & 33781639 (VIC).
  2. Bellarine Spirits sells its products within Australia. All services provided by Bellarine Spirits, including any services provided through this Website and at the Distillery are governed at a minimum by these Terms & Conditions and by all other specific policies or terms and conditions (Additional Terms) of Bellarine Spirits identified on the Website from time to time. If there is any inconsistency, ambiguity or conflict between these Terms & Conditions and any Additional Terms, the Additional Terms shall have precedence to the extent of any inconsistency.
  3. Bellarine Spirits may revise these Terms & Conditions at any time by updating them on this Website. As you are bound by the most current version of these Terms & Conditions, each time you use this Website you should check these Terms & Conditions from time to time.
  4. We encourage you to also refer to the Bellarine Spirits’ Privacy Policy, which govern how we collect, use and disclose your personal information (Personal Information).

Website

  1. The information on this Website, such as the availability and description of Bellarine Spirits products and merchandise, the availability and description of third party products and merchandise, all event information including Bellarine Spirits events, any promotional information, or delivery information may change from time to time without notice. While Bellarine Spirits endeavours to keep the information on this Website accurate and up to date to the extent allowed by law, Bellarine Spirits assumes no responsibility for, and offers no warranties or representations regarding, the accuracy, reliability, completeness or timeliness of the Website (including the representativeness of images of products and packaging). In particular, features of and information about third party events, products or services may change from time to time. All prices shown on this Website are in Australian dollars.

Orders and deliveries

  1. You may purchase goods on this Website including Bellarine Spirits products and merchandise by selecting and placing your order through this Website in accordance with these Terms & Conditions and any applicable Additional Terms. Each purchase or request for purchase of Website Products are subject to these Terms & Conditions. Website Products are limited to the products available for purchase on this Website.
  2. Purchase may only be made through this Website by using one of the valid payment methods indicated at the point of purchase (Payment Method). Any order placed through this Website for any products advertised on this Website is an offer by you to purchase the products for the price (including postage, packaging and any other applicable charges and taxes) notified to you at the time you place the order. Bellarine Spirits retains the right to refuse any offer made by you. All orders are subject to Bellarine Spirits’ acceptance and availability and confirmation of price.
  3.  Bellarine Spirits may record all details of and incidental to orders made through the Website. Bellarine Spirits records may include details of the forms of age verification required, credit card details (depending on the nature of the order(s) made and the payment method used via Bellarine Spirits secure payment system) and the taking of photographs. Bellarine Spirits will only use or disclose such records for reasonable purposes, which may include: proof of delivery, administration and record keeping requirements for compliance with liquor licencing laws, or in co-operation with law enforcement.
  4. By placing an order with Bellarine Spirits, you confirm that all information (including delivery address and payment information) that you have provided in completing the order is true and correct. You warrant that you are an authorised holder of the Payment Method (and any related credit or debit card, bank account or other value account linked to your Payment Method) used to complete the transaction, and that the nominated Payment Method will cover the full cost of the goods. By placing an order with Bellarine Spirits, you authorise us to debit the amount payable from your Payment Method (and/or any related credit or debit card, bank account or other value account linked to your Payment Method). If we are unable to successfully process your Payment Method to fulfil your payment, we may notify you of the dishonour and cancel your order. 
  5. Words or expressions used in these Terms & Conditions that are defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the same meaning as given in the Act. Unless otherwise stated, all prices are inclusive of the Australian Goods and Services Tax (GST) and you acknowledge and agree that GST will be automatically applicable to each order placed. Delivery costs will be charged in addition to all prices, such additional charges being clearly displayed where applicable and included in the ‘Total Cost’ (to the extent that Bellarine Spirits is reasonably able to determine delivery costs in advance).  Delivery costs may vary from the amount stated due to the ultimate destination of the order or other variables beyond Four Pillars’ reasonable control.
  6. Bellarine Spirits may replace or vary any Website Product prices from time to time prior to the placement of any order for Website Products made by you. Four Pillars will issue a tax invoice for each taxable sale of Website Products made to you.
  7. All orders are subject to Payment Method approval and billing address verification. This includes orders associated with the same name, email address, billing address, credit card number or other information. After processing, please contact Bellarine Spirits in accordance with the Order Query clause below if you have any questions regarding your order.
  8. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years, and you must confirm that you are 18 years of age or over before your order will be accepted. Bellarine Spirits reserves the right to require satisfactory proof of age prior to accepting an order.

Delivery

  1. You must select a shipping option, the price of which will be shown on checkout.  Deliveries cannot be made to PO boxes. You agree that we may rely on any person who is at the address you gave for delivery, who is over the age of 18, and who takes receipt of your ordered products, as being authorised for that purpose. If you have provided incorrect or out-of-date details, you agree that Bellarine Spirits shall not be held liable for delivery to the address notified to Bellarine Spirits. Bellarine Spirits may have regard to any delivery instructions (at point of delivery) provided by you, but does not accept responsibility or obligation to carry out such instructions.
  2. You will own the goods once they have been paid for and sent by us to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order by us to you.
  3. Once your order is accepted and payment is processed, your order will be dispatched from our Breakwater warehouse. Standard shipping to metro addresses takes between approximately 1 to 7 days, based on our delivery provider. Express shipping to metro addresses takes between approximately 1 to 5 days, based on our delivery provider. Shipping to regional locations may take longer, based on our delivery provider.
  4. While Bellarine Spirits and its delivery providers use all reasonable endeavours to deliver within its expected timeframes, Bellarine Spirits does not warrant such time frames and does not accept liability for any loss resulting from late delivery, including delays caused by epidemic or pandemic. Delivery times are subject to postal carrier transit schedules and schedule variations and Four Pillars is not responsible for any carrier delay arising for any reason whatsoever.
  5. Bellarine Spirits may not fulfil delivery of your order for reasons outside of our reasonable control, or if we consider that the recipient of the order is unsuitable for any reason, including because the likely recipient of the products appears to be under the age of 18. In these circumstances, we will attempt to arrange a redelivery or issue a refund.

Northern Territory Orders

  1. If you are a resident of the Northern Territory or are using this Website to make purchase(s) for delivery to a Northern Territory address prior to any offer or acceptance, additional price checks must be completed. You acknowledge that the final price of Website Product(s) are subject to such additional calculations to ensure Bellarine Spirits’ compliance with the Northern Territory’s minimum floor price requirements under the Liquor Amendment (Minimum Pricing) Act 2018 (NT).

Gift vouchers

  1. The following conditions set out the terms for the purchase and use of gift Vouchers issued by Four Pillars (Gift Voucher). By purchasing a Gift Voucher you agree to be bound by these Gift Voucher terms.
  2. You must be over the age of 18 to purchase a Gift Voucher, or to make a purchase using a Gift Voucher.
  3. All conditions shown on Gift Vouchers are to be read together with these Terms & Conditions and Additional Terms and all other notices displayed on this on this Website. Any queries regarding the Gift Vouchers (including the details of participating retail outlets) are to be directed to ’ Customer Service team on info@bellarinespirits.com.au or via this Website.
  4. Bellarine Spirits reserves the right to change these Gift Vouchers terms at any time. Changes to Gift Voucher terms will be available on this Website or by contacting Bellarine Spirits. Each Gift Voucher must be purchased and used in accordance with these Terms & Conditions and any Additional Terms. Gift Voucher terms cannot be varied by you.
  5. Gift Vouchers are valid for 1 year from the date of purchase and are valid for purchases of Website Products via the Website or via collection at the Breakwater location.
  6. You are responsible for the use, safety and security of your Gift Voucher. Lost, damaged or stolen Gift Vouchers will not be cancelled, replaced or refunded. Gift Vouchers are not stored value, credit or charge Vouchers and are not transferrable, exchangeable, refundable or redeemable for cash. Any unused Gift Voucher values are not transferable, exchangeable, refundable or redeemable for other goods or services and cannot be taken as cash. To the full extent permissible by law, you are liable for all transactions on your Gift Voucher.
  7. Gift Vouchers may not, without the prior consent of Bellarine Spirits, be resold or offered for resale or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser from Bellarine Spirits or any other person. If a Gift Voucher is sold or used in breach of these Terms & Conditions or any Additional Terms, Bellarine Spirits reserves the right to cancel the Gift Voucher without a refund.
  8. Bellarine Spirits reserves the right to refuse a Gift Voucher purchase of retail sales and ticketed events in any of the following circumstances:
    • if the Gift Voucher holder fails to produce appropriate identification as proof of age;
    • if the Gift Voucher holder is under the age of 18 years; and/or
    • if the Gift Voucher has been sold or used in breach of these Terms & Conditions and Additional Terms.

Refunds and cancellations

  1. Returns, replacements, credit notes and refunds are provided only where the product is faulty or damaged and is at the sole discretion of Bellarine Spirits. Please notify Bellarine Spirits within 7 days of delivery if you believe a product to be faulty or damaged. Bellarine Spirits reserves the right to request and review evidence that the product is faulty or damaged prior to issuing a refund. Where Bellarine Spirits accepts a return, free return shipping may be provided and a replacement, credit note or refund will be issued once the product is received by Bellarine Spirits and confirmed faulty or damaged.
  2. For change-of-mind or purchased-in-error returns, Bellarine Spirits will refund your item up to 20 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the additional postage charges.
  3. Bellarine Spirits will notify you via email when your returned item has been received by Bellarine Spirits. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the Payment Method you paid with. Refund to your Payment Method may take up to 7 business days. If your refund is not approved, you are responsible for return postage.
  4. We may also cancel your order for delivery in exceptional circumstances, in which case we will issue you a refund. These circumstances include, but are not limited to, where the ordered products are not available, if there was an error in the price or description of the ordered products, or we consider that your order is in breach of these Terms & Conditions.
  5. Gift Vouchers are not refundable and will not be replaced nor money refunded after purchase.

Order queries

  1. For refunds, cancellations and other order queries, Bellarine Spirits can be contacted at info@bellarinespirits.com.au